Visitors arriving in Hong Kong for trade exhibitions, business meetings, or sightseeing typically enter through Hong Kong International Airport (HKIA). Handling millions of passengers annually, HKIA ranks as one of Asia’s busiest and most efficient airports. Located on Lantau Island, the airport provides a smooth arrival process, diverse transport options, and reliable services to all international travelers.
Whether you’re arriving to attend an event at the Hong Kong Convention and Exhibition Centre or simply planning to explore the city, knowing what to expect at the airport helps start your visit stress-free.
Quick Summary
- Arrival Process: Immigration, customs, and baggage claim are well-organized and clearly signposted.
- Transportation Choices: Options include the Airport Express, public buses, taxis, and ride-sharing.
- Essential Services: Free Wi-Fi, SIM card counters, and tourist support centers are available in the arrivals hall.
What to Expect Upon Arrival
After your flight lands, you’ll follow the signs leading to immigration. You must present a valid passport, and an immigration officer may ask for proof of accommodation or a return/onward flight ticket. Travelers from most visa-free countries can then pass through without needing additional paperwork. Visitors from India, however, need to complete a Pre-Arrival Registration (PAR) before entering. This digital pre-registration is similar to modern event practices, where using QR codes for event check-ins has become standard for a smooth and efficient entry experience.
Immigration lines are usually efficient, but they can get busy during peak arrival times. To speed things up, make sure your arrival card (given during the flight or available in the terminal) is filled out completely. The process is typically smooth, especially for travelers arriving on international carriers.
Once you’re cleared, head to baggage claim. Monitors above each carousel will show your flight number. Luggage usually arrives within 15 to 25 minutes. If you experience a delay or missing bag, the baggage service counter near the carousel can assist you in filing a report.
Next, you’ll pass through customs. If you have nothing to declare, use the green channel. Travelers carrying items that exceed duty-free limits or restricted goods must go through the red channel and declare them.
After clearing customs and entering the main Arrivals Hall, you’ll see your first real glimpse of the city’s modern infrastructure, with large digital screens displaying transport information and directions. This is also a preview of what to expect at your trade show, as event organizers are increasingly using digital signage at events to guide attendees and create more engaging experiences.
Airport Express: Quickest Link to the City
The Airport Express is often the fastest way to reach downtown Hong Kong. The train is clean, punctual, and well-suited for travelers with luggage. Trains depart every 10 minutes and reach the city center (Hong Kong Station in Central) in about 24 minutes.
Along the way, the train stops at Tsing Yi, Kowloon, and Hong Kong stations. All stops connect to major MTR lines and taxi stands. Free shuttle buses from Kowloon and Hong Kong stations can take you to select hotels and exhibition venues.
Tickets can be purchased at the Airport Express counter, self-service machines, or online through apps. If you’re traveling with companions, group discounts are available and can significantly lower the fare.
For those arriving with heavy luggage or traveling to an exhibition venue, the Airport Express is especially helpful because it offers free porter services and wide train aisles.
Buses and Taxis: Cost-Effective and Direct Routes
Hong Kong’s public transport system offers reliable service, with airport buses running to almost every corner of the city. These buses operate 24/7 and fall into three main series: “A” (premium express), “E” (economy), and “N” (overnight). Clear English and Chinese labels mark each route, making them easy to navigate.
Fares range from HKD $10 to $50 depending on the route. A trip to Central may take 45–60 minutes. Octopus cards (a prepaid smart card) or exact change are required on board.
If you prefer a direct route or are in a group, taxis are available just outside the arrivals hall. They are color-coded:
- Red taxis serve most of Hong Kong Island and Kowloon
- Green taxis operate in the New Territories
- Blue taxis serve Lantau Island
Fares start around HKD $27 and increase based on distance. Surcharges apply for luggage and travel through tunnels. Drivers generally speak basic English and accept cash; some may accept Octopus or credit cards.
A typical taxi ride from the airport to Central costs about HKD $350–$400, including tolls.
Ride-Sharing Services: Flexible and App-Based
Ride-hailing apps like Uber are available in Hong Kong. While not as widely used as taxis, they can be convenient, especially for those accustomed to cashless travel or who prefer to use mobile apps.
After clearing customs, open your app to request a ride. The app will guide you to a designated pick-up zone, which may be located in the parking structure near the arrivals exit. It’s best to confirm the pick-up point in advance, as walking distance can vary depending on where your ride is parked.
Fares fluctuate based on demand and time of day, so it’s a good idea to compare against taxi rates, especially during peak hours or rainy weather.
Once you’ve chosen your mode of transport from the airport, you’ll find that getting around the city is just as easy. You can learn more by reading our complete Transportation Guide for Hong Kong Visitors.
Staying Connected: Wi-Fi and SIM Cards
Once you arrive, staying online is easy. Hong Kong International Airport offers free Wi-Fi throughout the terminal. Simply connect to “#HKAirport Free WiFi” and follow the login steps. The connection is stable enough for browsing, emailing, and messaging.
If you plan to use mobile data during your stay, head to one of the telecom counters in the arrivals hall. Providers like CSL, China Mobile, and SmarTone offer prepaid tourist SIM cards with local data, call minutes, and sometimes international coverage. These cards are generally affordable and don’t require contracts.
If your phone supports eSIM, some providers offer setup directly through a QR code—making it even faster to get online.
Tourist Information Services
Need directions, brochures, or quick help? The Hong Kong Tourism Board operates information counters at HKIA. Staff speak English, Cantonese, and Mandarin, and they’re ready to help with transportation tips, event listings, hotel inquiries, or even booking shuttle services.
The counters are located in both Terminal 1 and Terminal 2 arrivals areas and open from early morning until late at night.
This is also a great place to grab free maps, city guides, and leaflets for exhibitions or major events happening during your visit. If you’re unsure about transit options to your hotel or event venue, this is your go-to stop before leaving the airport.
Start Your Visit with Confidence
Hong Kong International Airport is well-prepared to welcome visitors from all over the world. Whether you’re arriving for a major exhibition or planning to see the city’s highlights, HKIA makes the experience efficient from the moment you land.
By understanding the arrival procedures, transportation choices, and airport services, you can spend less time worrying and more time enjoying your trip. If you’re looking for more resources to plan your visit—including where to stay, what to eat, and how to get around the city—take a look at our Hong Kong Visitor’s Guide.
Enjoy your stay, and welcome to Hong Kong.